The surgery runs an appointment system.  Appointments may be made:

In person by calling at the reception desk.

By telephone on:  01284 701331 (main surgery) or 0844 4773921 (Barrow branch).  It is possible to make an appointment at either site on either of these numbers.

Unfortunately, except in cases of genuine emergency, you can not expect to be seen by a doctor or a nurse if you do not book an appointment.

The main surgery is open between 8.00 am and 6.30 pm on Monday to Friday. 

The Barrow branch surgery is open as follows:

We are not open at the weekend or on Bank Holidays. 

If you wish to see a doctor, please book an appointment with your preferred doctor.  If he/she is unavailable (on leave, fully booked etc.) you will be offered an appointment with an alternative doctor.  Please see details of your own doctor's surgery time table and availability by viewing the page containing the doctor's personal details (Information>Doctors>your doctor).

Note: If you have a number of concerns which you wish to bring to the doctor's attention, please mention this to the receptionist and book a double appointment.  This is very important in preventing appointments over-running and longer waiting times for patients.

We have two categories of appointments:

Advance booking:  Appointments may be booked up to four weeks in advance.  These are for routine, non-urgent matters.  We offer a number evening appointments for patients who find it hard to attend the surgery during normal opening hours.  These are for routine matters and can be booked in advance.

Same day appointments:  These are, primarily, intended for those who need to be seen more urgently although, if space allows, routine appointments can be booked.  You will need to telephone on the day of the appointment.  If no appointments are left and you feel you have an urgent problem which will not wait until the next available appointment, you must inform the receptionist and a time will be found for you to see the doctor.  It is possible that this will be at the end of a booked surgery and you may need to wait to be seen.

To book an appointment to see a practice nurse, please telephone the above number.  Generally, it is not possible to specify a particular nurse as their availabilities vary and who you see will depend, to some extent, on what service you need.  For example, our hypertension clinic is run by only two of our practice nurses.  Please indicate to the receptionist what service you need at the time of booking.

Appointments for certain services, such as minor surgery, coil fitting, medical examinations for licences or insurance etc. need to be booked for specific times and you will need to advise the receptionist of your requirement at the time of booking.  Unfortunately, if you do not and attend a normal surgery appointment, it may not be possible to carry out the service you want through lack of time and the necessary preparation.  For minor surgery and coil fitting, it will be necessary for you to have discussed matters with the appropriate doctor at an earlier surgery appointment.

If you are unable to keep an appointment that you have booked, please telephone the surgery to cancel, in good time, so that the appointment can be offered to someone else.  A significant number of appointments are lost through a failure to attend.

If you wish to speak to your doctor, except for urgent matters, please consult his/her telephone availability by looking the page containing the doctor's personal details (Information>Doctors>your doctor).  The telephone number to call to speak to a doctor is the main telephone number:  01284 701601, or 0844 4773921 for the Barrow branch.  It may be necessary for the receptionist to take your details and ask the doctor to call you back when he/she is available.

If you wish to speak to a nurse, call our main telephone number:  01284 701601, or 0844 4773921 for the Barrow branch, and the receptionist will try to connect you to a nurse.  However, if she is attending a patient, it will be necessary for the receptionist to take your telephone number and ask the nurse to call you back.  Our main surgery practice nurses are unavailable between 1.00 pm and 2.00 pm (please see the above opening hours for the Barrow branch).