| The Guildhall and Barrow Surgery | |||
| GP Patient Survey results 2009/10 | |||
 |
|||
| This
survey was conducted by Ipsos MORI on behalf of the Department of Health.
A random selection of the practice patients received a postal
questionnaire with eight key questions concerning: - the ability to see a doctor on the same day or next two days the surgery was open - the ability to get an appointment with a doctor more than two days in advance - the frequency of seeing a preferred doctor - the ease of getting through to the surgery on the phone - satisfaction with the surgery opening hours - satisfaction with overall care at the surgery - the ease of getting an appointment to see a practice nurse - having discussions with a doctor or nurse about how best to deal with a health problem |
|||
|
A comparison of the
survey results for
England
and The
Guildhall and
Barrow Surgery
show: England/Main surgery/Barrow branch - 80%/91%/98% of patients were able to see a doctor on the same day or in the next two days - 71%/78%/92% of patients were able to book an appointment with a doctor more than 2 days in advance - 75%/94%/82% of patients were always, almost always or a lot of the time able to see their preferred doctor - 68%/77%/80% of patients found it easy or fairly easy to get through to the surgery on the phone - 81%/86%/78% of patients were very or fairly satisfied with surgery opening hours - 90%/97%/92% of patients were very or fairly satisfied with the overall care received at the surgery - 91%/97%/96% of patients found it easy or fairly easy to get an appointment with a practice nurse - 84%/88%/82% of patients had had discussions about how to best deal with a health problem. |
|||
| Response rate | |||
| The overall response rate to the survey was: | |||
|
England - 39% The Guildhall and Barrow Surgery: Main surgery - 53% Barrow branch - 48% |
|||
|
