If your doctor has agreed, you may obtain repeat prescriptions of your routine medication by contacting our dispensary, using one of the following methods:

By leaving the tear-off computer print-out attached to your prescription, with the items you require clearly marked, at the dispensary.

By posting the computer print-out to the surgery for collection in person or enclosing a stamped, self-addressed envelope for the prescription to be posted back to you.  (Please note that for dispensing patients we are not able to send medication itself through the post.)

By telephone for the main surgery, only, on:  01284 702119 between 8.30 am and 6.00 pm Monday to Friday.  (Please note that the dispensary telephone line can be very busy and you may find it easier to order by another method.)

By fax for the Barrow branch, only, on: 0844 4473922.

Online through a secure site:  EMIS Access
Please note that you need to have set up your account to use this online facility.  To do so please contact our reception.  It will be necessary for you to attend the surgery, bringing with you some form of identification, such as a driving licence or passport.  If you are unable to attend you must provide another person, acting on your behalf, with signed, written consent and a means of identification with your signature on it to be given these details.  Clearly, access to the online facility needs to be secure, hence the need for the above precautions.  Please retain the details you are provided with once you have set up your account.

Please allow 48 hours between requesting the repeat medication and arranging collection of the prescription or dispensed items.  This is to allow time for prescriptions to be generated, checked and signed by your doctor and any queries to be dealt with.  If you return to collect your prescription or medication within 48 hours it may not be available, necessitating a further trip to the surgery for you or an extended wait.

It is our practice policy to issue repeat prescriptions for 28 days medication at one time.  Limiting prescriptions to this length of time has been shown to reduce waste.  Exceptions to the 28-day rule include medication, such as hormone replacement treatment, that is packed in 84-day packs.  If you are travelling abroad on an extended trip, we are able to let you have up to 12 weeks medication, however we are not able to take responsibility for providing longer courses of medication.

Dispensing:  We are able to provide a dispensing service to you if you live in a rural area or in a  village near Bury St. Edmunds, providing you live more than one mile from a retail pharmacy.  This provides you with the convenience of being able to collect your medication at the time of your surgery visit without the need to visit a retail pharmacy afterwards.  Repeat medications can be collected directly from the surgery without having to take the prescription to a retail pharmacy.  (For those who are housebound, we are able to provide a delivery service for repeat prescriptions.)  If there are any queries relating to the medication these can be dealt with directly by the doctor, on the premises.  You do, however, retain the right to have your medication dispensed by a retail pharmacy, if you so choose, and the town's pharmacies do provide collection services for their customers and may deliver items to housebound people.