We are able to provide a dispensing service to you if you live in a rural area or in a village near Bury St. Edmunds, providing you live more than one mile from a retail pharmacy. This provides you with the convenience of being able to collect your medication at the time of your surgery visit without the need to visit a retail pharmacy afterwards. Repeat medications can be collected directly from the surgery without having to take the prescription to a retail pharmacy. If there are any queries relating to the medication these can be dealt with directly by the doctor, on the premises. You do, however, retain the right to have your medication dispensed by a retail pharmacy, if you so choose, and the town’s pharmacies do provide collection services for their customers and may deliver items to housebound people.

Obtaining Repeat Prescriptions

Repeat Prescription Requests at Guildhall Surgery

The Guildhall & Barrow Surgery co-ordinates the ordering of over 20,000 prescription items per month. In order to improve the service provided to patients the following methods are now available for routine repeat prescriptions (at Guildhall):

1. Repeat prescription ordering at time of collection –

Simply complete your repeat slip at the time of prescription collection & your prescription/medication will be ready for collection in 28 days. No phone call or other contact method needed.

2. Online prescription ordering –

Please see below for details on how to login or contact the surgery for an Systmone online login (for data protection reasons collection of login details from surgery & proof of ID is mandatory). Please also use the How to access online ordering guide once login details have been obtained

3. Voicemail (01284 702119)–

Please leave a clear message including your name, dob & items requested.

Irrespective of method used please allow 2 working days before collection.

Patients at the Barrow branch may fax prescription requests on: 01284 811388 or use the repeat slip method.


Online Prescription Management
To access Systmone online copy & paste/bookmark the below link:

Please note that the online module has changed slightly – please use our How to access online ordering step-by-step document to guide you

Obtaining Repeat Prescriptions

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