We introduced a self check in system in the main surgery in Bury St. Edmunds in April this year. It has been well received and we are encouraging all patients to use this method to check in for appointments, without the need to queue at reception. This will free up reception staff to deal with more complex issues that people may have.
Using the self check in screen:
- Enter your date of birth and gender.
- It will confirm your appointment time and doctor/nurse.
- It will notify you if your doctor/nurse clinic is running on time (and, if it is running late, by how much).
- It will notify you of which waiting area you need to be in.
If you are unsure as to how to use the self check in system, please ask one of the reception team who will be delighted to help.