The Guildhall and Barrow Surgery
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The Guildhall Surgery
Lower Baxter Street
Bury St Edmunds
Suffolk. IP33 1ET
01284 701601

The Barrow Surgery
Barrow Hill
Barrow
Suffolk. IP29 5DX
01284 812510
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  • Corona Virus
  • Guildhall Surgery
  • Barrow Surgery
  • Bury St Edmunds

COVID-19 Vaccination for Eligible Adults

COVID-19 vaccinations are now available to adults identified by the JCVI (Joint Committee on Vaccination and Immunisation) as being at highest risk of catching the disease and of suffering serious complication COVID-19. If you are eligible, a member of our team will be contacting you to book an appointment. We also require your consent for vaccination.

This vaccination will be free of charge and our highest priority is delivering the vaccines to eligible patients as soon as the vaccine becomes available.

Through vaccination of those at highest risk, we aim to help protect individuals from becoming unwell with the COVID-19 disease.

A leaflet on COVID-19 vaccination is on the following link – please click here to read

Please read the detailed guidance at:

www.nhs.uk/covidvaccination

During the vaccination delivery, we will maintain the range of measures we have in place to reduce the risk of contracting COVID-19. Staff involved in administering the vaccine will be wearing personal protective equipment and will adhere to all infection prevention control measures.

Please click here to read, download and print your consent form. Failure to attend without a signed consent will result in us being unable to vaccinate you. If you are unable to download a consent form please collect one from your own GP surgery before the day of your appointment.


Dear Patients

We have an urgent situation with being able to complete some blood tests.  This is caused by our supplier, Roche, being unable to deliver some chemicals needed for this process.  This is a national problem.

We need to prioritise clinically urgent tests.  This means that if you are having a regular blood test, it may be delayed.  We are very sorry about this.

If you are worried and you have been told your blood test is urgent, please contact the person who referred you, your GP or your Consultant.

Managing queries will mean that your Practice or Hospital team is busier than ever – please be as patient as possible – they will be working incredibly hard to support you.

National teams are working with Roche to sort this problem out and we will keep everyone updated as the situation changes.

We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further.  Their number is: 0800 389 6819

Kind regards

Your Practice and Clinical Commissioning Team


Our privacy materials have been updated with important information about sharing information during COVID-19, please click here to find out more information.

Click here to see the latest updates for COVID19

COVID-19 update – 29th October 2020

Due to the increase in local COVID-19 cases, please only attend the surgery if you have a pre-arranged appointment or to pick up medication. We currently have members of our team off work as a result of being unwell or self-isolating – this clearly affects our ability to maintain our service. Please be patient with staff who are doing their very best.

Contacting Us

Our staff are working very hard to answer phone calls but we are experiencing queues at peak times. To ensure those most in need can speak to us quickly, please only call the surgery if it is an urgent matter.

Non-urgent queries can be emailed to our reception team at wsccg.guildhallreception@nhs.net and you will receive a response within 7 days.

Appointments

Currently all appointments with a GP are being triaged by telephone in the first instance. Please be assured that you will be offered a face-to-face appointment should you need to be seen.

Nurse appointments are being booked in the normal way, although some elements of annual review checks will take place via telephone to reduce the length of time you will need to spend in the practice.

If you have been allocated a time for a face to face appointment please do not arrive too early for the appointment – you will be asked to wait in your car or outside the building. A waiting room full of patients places patients and staff at risk.  Some patients coming to the surgery will have underlying health conditions that place them at high risk and they shouldn’t be sharing a waiting room with other, potentially infectious, patients.

All patients attending the surgery will be screened for COVID symptoms, including having a temperature check, and will be asked to leave the building should a symptom be present. If you have symptoms of Coronavirus (COVID-19) please stay at home and manage your illness there. If you are getting worse, you should contact 111 – PLEASE DO NOT COME TO THE SURGERY.

Medication Requests

We are receiving very large numbers of requests for medication – much more than we would normally expect. Many of the requests are a long way ahead of when they are due.  Please DO NOT order medication too soon and please do not stockpile. Patients who are ordering too much or too early are putting the health of others at risk.

We are receiving a lot of medication requests on paper – we want to reduce that as much as possible to protect our staff.  We would prefer online requests – obviously our staff shortages mean that answering the phone to take medication requests will take them away from other tasks.

Thank you for your understanding at this very difficult time.

The Guildhall & Barrow Surgery

Welcome to the Guildhall & Barrow Surgery

The Guildhall & Barrow Surgery is an established NHS General Practice providing high quality primary medical care services for Bury St Edmunds & the surrounding area. The Doctors operate a personal list system delivering family medicine with a strong emphasis on continuity of care.

About us

We are a NHS General Practice situated in the centre of the historic cathedral town of Bury St. Edmunds, with a branch surgery in the village of Barrow, 7 miles to the west, in the heart of rural West Suffolk.

Urgent medical conditions can be seen within 24 hours by a Doctor, Nurse Practitioner or Practice Nurse.

Why join the Surgery?

  • Personal lists
  • Online prescription management
  • Town centre surgery with good public transport links and easy parking
  • Village surgery with free parking
  • Minor injury Service & Family Planning, etc.

 


Click here to find out more
about our Personal List System
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Privacy policies updated in accordance with COVD-19 guidelines 16th June 2020
  • Christmas Opening Hours
    Xmas Eve – Normal opening 08:00 – 18:30, Barrow closing at 12:30 Xmas Day – Closed Boxing Day – closed Monday 28th December – Bank ...
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  • Opening times over Easter Bank Holiday
    The Guildhall surgery will be open every day over the bank holiday weekend from 8.00am to 18.30pm. The Barrow surgery will be closed, but the phone li...
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  • Barrow Surgery Opening Times
    Barrow surgery will be temporarily closing at 12.30pm each day whilst we tackle the COVID-19 outbreak. Our phone lines will be operating as normal, an...
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  • Coronavirus Update 11/03/20
    The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ens...
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  • New Telephone System
    Following feedback from our patients, we have taken the decision to invest in an entirely new telephony system with significant upgrades. We apologise...
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  • Coronavirus Update 20/02/20
    The NHS in West Suffolk and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place...
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  • The Guildhall & Barrow Surgery 2016/17 Patient Participation Group Survey
    PPG survey results may be found here The-Guildhall-Barrow-Patient-Participation-Group-Annual-Report-2016-to-17
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  • Use of Clinical Pharmacists in General Practice
    It is widely acknowledged that General Practice is under increasing pressure from an aging population, medical developments and plans to move services...
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  • ‘Physio First’ starts at The Guildhall & Barrow Surgery
    New In-House Specialist Physiotherapy Assessment Service We now have a Specialist Practice Physiotherapist called Maxine working on Monday and Thur...
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  • Pharmacy opens at Guildhall Surgery
    Following the successful merger of Guildhall Surgery & Abbey Pharmacy, patients from all surgeries & living in all locations now have access t...
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  • Patient Participation Group Report published.
    The Guildhall & Barrow Surgery PPG is published below  The-Guildhall-Barrow-Patient-Participation-Group-Annual-Report-2014-to-2015-.pdf
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  • Information regarding Blood Tests
    The taking & analysis of blood tests are organised & provided by ‘The Pathology Partnership’ – the new arrangements are set out here.
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  • CQC inspection results published
    We are delighted to advise that following our CQC inspection 19th December 2018 we have been rated as a good practice. If you would like to review the...
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  • IT Changes – Statement of Intent
    New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation ...
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The Guildhall Surgery

01284 701601

Monday: 8:00am-6:30pm
Tuesday: 8:00am-6:30pm
Wednesday: 8:00am-6:30pm
Thursday: 8:00am-6:30pm
Friday: 8:00am-6:30pm

Some evening appointments are available.

Bank Holiday Closed

 

Telephone lines  for both Surgeries open at 8am Monday to Friday if you wish to request an urgent appointment. We request that all non-urgent appointments be booked in advance to ensure adequate availability for those requiring immediate, same-day treatment.

The Barrow Surgery

01284 812510

Barrow surgery will be temporarily closing at 12.30pm each day whilst we tackle the COVID-19 outbreak. Our phone lines will be operating as normal, The Pharmacy will be opening 9:am – 12:30 and 14:30 – 18:30 until further notice.

Monday: 8.30 am – 12.30 am
2.30 pm – 6.15 pm
Tuesday: 8.30 am – 12.30 am
3.30 pm – 6.00 pm
Wednesday: 8.30 am – 12.30 am
2.30 pm – 6.15 pm
Thursday: 8.30 am – 12.30 am
2.30 pm – 6.15 pm
Friday: 8.30 am – 12.30 am
2.30 pm – 6.15 pm

Bank Holiday Closed

Important Information

Healthwatch

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